Openai API Error

Troubleshooting OpenAI API Key Issues

Overview

Some users prefer to connect their own OpenAI API key instead of relying on our default “Jeronimoo” key. While this can be convenient for those with specific OpenAI usage or billing arrangements, there may be times when OpenAI refuses to fulfill requests. This guide will help you identify common causes and how to resolve them.

Potential Causes

1. Invalid API Key
   • The API key you entered could be typed incorrectly or has expired.
   • Make sure you’ve copied the full key from your OpenAI account without extra characters or spaces.
2. Usage or Rate Limit Reached
   • OpenAI imposes usage limits based on account type and plan.
   • If you exceed these limits, requests may be temporarily blocked until you reset your usage or upgrade your plan.
3. Billing or Subscription Problems
   • You may have run out of credits on a pay-as-you-go plan, or your billing information might need an update.
   • If your subscription isn’t active or has lapsed, OpenAI will prevent further API calls.
4. OpenAI Platform Issues
   • Occasionally, the OpenAI platform may experience downtime or maintenance.
   • If there’s a system-wide outage, your requests will fail even if your API key is valid.

Steps to Resolve

1. Verify Your OpenAI Account and Key
   • Log in to the OpenAI platform and ensure your account is in good standing.
   • Double-check that your API key is valid, has not expired, and that there are no typos when you paste it into the extension.
2. Check Your Usage and Billing Status
   • Under “Billing” or “Usage” in your OpenAI dashboard, confirm you haven’t exceeded monthly credit limits or daily usage caps.
   • If you see any billing issues or a prompt to add/verify a payment method, resolve these first.
3. Test API Key in Another Environment
   • If you’re comfortable with basic testing, try calling the OpenAI API from a different environment (e.g., a simple script or a REST client tool).
   • If you can’t make requests there either, it indicates the issue is likely with your key or account status rather than the extension.
4. Switch to the Jeronimoo Key
   • If you are unable to resolve the issue on the OpenAI side or prefer a quick workaround, you can switch back to the Jeronimoo key.
   • Simply go to “Settings” in the extension, delete your personal OpenAI API key, and the extension will automatically revert to using the built-in key.
5. Contact Support
   • If all else fails, or if you continue to receive error messages, contact our support team.
   • Provide a summary of what you have tried so far, any screenshots of errors, and your current billing status with OpenAI.

Additional Tips

• Make sure you are using the correct API endpoint if you have advanced settings.
• Keep your browser and the extension updated to the latest version.
• Be aware of OpenAI’s Terms of Service and guidelines for usage and billing.

Summary

If your OpenAI key is rejected, it’s usually due to a billing or usage limit, an invalid key, or temporary platform issues. The first step is to confirm that your key and billing details on the OpenAI platform are correct. If you continue to face issues, remove your key from the extension settings to switch back to the Jeronimoo key, or reach out to support for further assistance.