Settings Error

Troubleshooting the “Settings Error”

Overview

Users can customize various settings such as prompts, model selection, temperature, and their own OpenAI API key. These preferences are stored both in local storage (for quick access on a specific browser) and on the server (so you can retrieve them across different devices). If you see a “Settings Error,” it usually indicates that either the local save process failed or there was an issue with saving your settings on the server.

Potential Causes

1. Local Storage Failure
   • Sometimes, browser permissions or corrupted data can prevent the extension from writing to local storage.
   • If your browser is in private or incognito mode (or if extensions are disabled), it could block local storage operations.
2. Server-Side Saving Issue
   • Even if the settings save locally, there could be a connectivity or server issue preventing updates from being saved in the cloud.
   • Temporary server outages or maintenance windows may also cause sync failures.

Steps to Resolve

1. Refresh the Page
   • Start by refreshing your current browser tab or window.
   • In many cases, the extension will reinitialize and properly save your settings upon page reload.
2. Sign Out and Sign In
   • If refreshing doesn’t help, manually sign out of the extension.
   • Close and reopen your browser, then sign back in to ensure your session tokens and local storage data are properly refreshed.
3. Check Browser Permissions
   • Verify that your browser isn’t blocking cookies, local storage, or any extension data.
   • If you’re using an incognito window or a privacy-focused browser, consider switching to a regular window or adjusting your privacy settings.
4. Reinstall the Extension
   • If the error persists, remove the extension from Chrome (or your browser of choice).
   • Restart your browser, then reinstall the extension from the official source.
   • This step ensures you have a fresh copy of the extension and resets local storage.
5. Contact Support
   • If none of the above steps resolve the issue, contact our support team.
   • Provide any relevant screenshots or error messages and mention the troubleshooting steps you’ve already tried.
   • Our team will investigate any server-side issues or deeper account-related errors on your behalf.

Additional Tips

• Sync Status: If you frequently switch between different devices, check that you’re signed in under the same account on both browser instances.
• Stable Internet: Make sure you have a stable internet connection. Network interruptions can lead to partial or failed settings updates.
• Extension Updates: Periodically check for extension updates. New releases may fix known bugs related to saving preferences.

Summary

A “Settings Error” typically indicates that something went wrong when saving your custom prompts, model preferences, temperature settings, or OpenAI key to local storage and/or the server. First, try simple fixes like refreshing the page or signing out and back in. If the problem persists, reinstall the extension, and if you still experience issues, reach out to support for further assistance.